Car Courier

About the role

The Car Courier handles the collection and dispatch of documents and shipments in a timely and accurate way, following pre-defined rules and regulations. The role covers customer support, consignment handling, driving the company vehicle and reporting.

Key responsibilities

• Support customers with service etiquette, help them complete air waybills correctly, and escalate difficult situations to the supervisor
• Ensure timely pickups at client locations, obtain signatures and payments, and coordinate with dispatch and operations for delivery
• Report missing or incorrect paperwork and undeliverable consignments, and track collections against pickups
• Maintain the company vehicle in line with RTA regulations, carry out daily and weekly checks, coordinate repairs, and keep insurance, registration and fuel card renewals up to date
• Escalate unresolved issues and keep customer information confidential
• Prepare MIS statements and reports, give regular feedback on policies and procedures, and contribute to continuous improvement

Required profile

• High school graduate or diploma or equivalent
• At least 1 year of work experience
• Ability to drive safely and follow traffic and transportation procedures