Claims Officer - Marine (Hull & Cargo) & Energy

About the role

This role covers scrutiny and handling of marine hull and cargo and energy claims, from the moment a claim is notified until it matures. It involves working with insureds, brokers, loss adjusters and underwriters, negotiating repair charges and guiding the claims team.

Key responsibilities

• Review claims from intimation to maturity, suggest actions after a quick policy check and process them
• Correspond by email or telephone with insureds, brokers, loss adjusters and underwriters, and obtain the lead underwriter's approval
• Investigate claims mainly in Energy, Marine Cargo, Marine Hull and Miscellaneous classes
• Negotiate repair charges with repairers and insureds, and guide loss adjusters and surveyors where needed
• Maintain controls over claim activity, accurate reserving and compliance with company policy
• Resolve complex claims, control claim ageing and follow up with insureds, brokers and loss adjusters
• Prepare claim approval notes, including in-house claims, and review major claims periodically
• Guide, support and train the claims team

Required profile

• Bachelor's degree in any discipline, preferably in Engineering
• Advanced Diploma in Insurance (ACII) from the Chartered Insurance Institute (CII) preferred
• Minimum 6 years' experience in the relevant field
• Knowledge of Energy, Marine Hull and Cargo claims

Required skills

• Fluency in English (reading, writing and communication)
• Strong analysis, reporting and communication skills
• Understanding of claims technicalities, subject knowledge, negotiation skills and a competitive drive