Client Relationship Support (UAE National)

About the role

Fisher HR is recruiting a Client Relationship Support officer in Dubai for a full-time position open to UAE nationals. The role supports the Senior CRM in managing clients and keeping a high level of service.

Key responsibilities

• Support day-to-day client requests, monitor client instructions and follow them up with the relevant stakeholders.
• Prepare and maintain client account records, reports, trackers and documentation.
• Coordinate with operations, placement, claims and other departments to resolve client matters, and escalate potential issues or delays promptly.
• Help prepare client meeting materials, presentations and claims reports.
• Ensure renewal timelines are met and market reviews are done in advance of renewal.
• Track important deadlines, commitments and follow-up actions.
• Assist with onboarding new clients and coordinating timely policy activation.
• Provide administrative support so the CRM function runs smoothly.

Required profile

• Prior experience in the medical insurance field (e.g. medical underwriting, medical claims or related functions).
• At least 2 years of experience in the insurance sector.
• Good written and spoken English.