Collection Officer

About the role

A Dubai‑based company is seeking a proactive Collection Officer to manage customer follow‑ups, overdue payments and overall collection activities. The role involves high‑volume daily calls, understanding payment defaults and negotiating with customers to achieve timely payments.

Key responsibilities

• Contact customers regarding upcoming and overdue payments, making 100–150 calls per day.
• Identify reasons for payment defaults and negotiate payment regularisation.
• Achieve collection targets set by the Team Leader.
• Handle customer queries professionally and provide appropriate assistance.
• Record and update all interactions in the collection system.
• Use assigned recorded lines for all calls and adhere to company policies and procedures.

Required profile

• Bachelor’s degree or relevant qualification in Finance, Business Administration, Banking or a related field.
• Experience in collections, tele‑collection, banking or financial services is preferred.
• Must be currently based in Dubai and willing to work Monday to Saturday.
• Target‑oriented mindset with strong communication abilities.

Required skills

• Proficiency with collection systems.
• Comfort using recorded call lines for daily operations.

What we offer

• Salary range AED 4,000 – AED 6,000 per month.
• Full‑time, onsite position in Dubai.