Continuous Process Improvement Ops Specialist

About the role

Join Amazon Ultra Fast Grocery (UFG) Operations as a Continuous Process Improvement Ops Specialist, driving process excellence for the Amazon Now business across Abu Dhabi stores. You will work collaboratively to solve complex operational challenges, develop effective communication plans, and influence change using data-driven decisions.

Key responsibilities

• Conduct 4M and 5S audits across Abu Dhabi Amazon Now stores.
• Monitor key metrics and enforce process standards for store operations.
• Support new store launches with readiness audits and go‑live compliance checks.
• Identify process gaps and implement corrective actions to improve delivery performance.
• Provide on‑ground support for operational escalations at Abu Dhabi sites.
• Work with stakeholders to plan pilots, launch new processes, and manage projects across stores.

Required profile

• Fluent in speaking, reading, and writing English.
• At least 1 year of experience in a customer‑facing environment, warehousing, logistics, or manufacturing.
• Strong ability to communicate complex concepts clearly, both verbally and in writing.
• Experience managing time efficiently, meeting personal goals, and collaborating with internal, partner, and customer teams.
• Experience in logistics, distribution, or fulfillment processes is preferred.
• Ability to operate efficiently under pressure and resolve customer problems effectively.