Control Tower Specialist – Fulfilment Operations

About the role

Arvato is seeking a Control Tower Specialist to join its Fulfilment Operations team in Dubai. The role focuses on monitoring, coordinating and optimizing end‑to‑end supply chain and warehouse fulfilment activities while ensuring operational excellence and SLA compliance.

Key responsibilities

• Monitor and coordinate daily warehouse fulfilment operations.
• Distribute work orders and manage operational workload.
• Ensure compliance with SLAs and customer requirements.
• Act as the first point of contact for operational and technical issues.
• Identify process improvement opportunities and implement corrective actions.
• Track KPIs and generate performance reports.
• Support operational projects and maintain process documentation.
• Collaborate closely with cross‑functional teams and external stakeholders.
• Operate within SAP / ERP systems.

Required profile

• Bachelor’s degree in Supply Chain, Logistics, Business Administration or a related field.
• Minimum 5 years of experience in logistics, warehouse operations or control‑tower functions at a managerial level.
• Strong understanding of supply chain processes including warehousing, inventory, order management and transportation.
• Excellent analytical, problem‑solving and communication skills.
• Ability to manage multiple priorities in a fast‑paced environment.

Required skills

• SAP
• ERP systems
• Warehouse Management System (WMS)