Country Manager Service – North Africa

About the role

The Country Manager Service will lead the service network across North Africa, ensuring high customer satisfaction through reliable service and spare parts availability while upholding TVSM standards.

Key responsibilities

• Plan and execute customer engagement programs such as care camps, mobile service, and DIY trainings to improve PSS/NPS scores.
• Review customer complaints, implement preventive actions, and ensure assembly quality at distributor plants.
• Manage distributor claims (transit, warranty, spare parts) and respond to queries.
• Expand service network, train staff, conduct audits, and ensure DMS usage for service quality.
• Monitor market dynamics for service and parts, recommending product launches, pricing, and competitive initiatives.
• Ensure genuine spare parts availability across all dealer and retail outlets to meet retail plans.

Required profile

• Associate's degree or equivalent experience.
• 8+ years in technical support or management, preferably in the automobile industry.
• Excellent communication skills with mandatory French proficiency.
• Current residence in Dubai or North Africa.