Customer Account Manager

About the role

RH Aero Systems, which operates Rhinestahl and HYDRO Systems, provides ground support equipment, engine and airframe tooling and engineered solutions to OEMs, MROs and operators worldwide. This Customer Account Manager manages customer relationships and coordinates end-to-end order processing, from quotation preparation to invoicing, acting as the main link between customers and Sales, Engineering, Logistics and Order Management.

Key responsibilities

• Manage and develop existing customer relationships, together with the responsible sales representative or independently for small customers.
• Serve as the main point of contact for customers throughout the sales and order lifecycle, from enquiries and quotations to delivery, invoicing and payment.
• Prepare quotations, sales orders and commercial proposals, and support the Area Sales Manager and field sales team when needed.
• Coordinate orders and projects with Engineering, Logistics and Order Fulfillment to ensure timely and accurate execution.
• Keep customers informed on order status and delivery schedules, and support customer acceptance and project documentation.
• Maintain accurate customer records and follow up on outstanding actions and customer queries.

Required profile

• Technical qualification with additional professional training, or a bachelor's degree in business administration or a related field.
• Initial professional experience in an industrial, manufacturing or technical environment is preferred.
• Experience in inside sales, with responsibility for order intake targets and systematic quotation follow-up.
• Ability to work in an international environment and good command of English; knowledge of Arabic is an added advantage.

Required skills

• Proficiency in Microsoft Office, especially Excel.
• ERP systems such as SAP or Epicor are an advantage.
• Strong customer relationship management, negotiation and commercial aptitude.

What we offer

• Company-sponsored employment visa and work permit.
• Comprehensive health insurance and flexible working hours.
• 22 working days of annual leave.
• Onboarding, professional development, team events and company celebrations.