Customer Care Advisor (UAE Nationals Only)

About the role

Emirates NBD is seeking UAE nationals to join its Customer Care team. As a Customer Care Advisor you will deliver high‑quality service to bank customers, answer inquiries, resolve issues and promote the bank’s products while complying with all regulatory requirements.

Key responsibilities

• Assist customers with inquiries, transactions and problem resolution.
• Educate customers on banking products such as loans, credit cards and investment accounts.
• Identify sales opportunities and cross‑sell relevant banking solutions.
• Handle complaints promptly and professionally.
• Ensure compliance with banking regulations and internal procedures.
• Maintain a clean and organized branch work environment.
• Collaborate with team members to meet branch targets.
• Participate in training programs to deepen product knowledge.

Required profile

• UAE national.
• Minimum of 1 month experience in a customer‑facing role.
• Strong communication skills and a customer‑focused attitude.
• Ability to work in a fast‑paced banking environment.

Required skills

What we offer

• Opportunity to work for a leading financial services brand in the UAE.
• Professional development and training in banking products.
• Supportive, innovative work environment.