Customer Care Representative (UAE Nationals)

About the role

The Customer Care Representative will provide front‑line support to FedEx customers, handling inquiries, quotes, bookings and issue resolution while ensuring compliance with internal standards.

Key responsibilities

• Customer support and inquiry handling
• Account creation and basic process onboarding
• Bookings and providing quotes
• Complaint handling, issue resolution and case management
• Service recovery, proactive prevention and claims handling
• Escalated issue resolution and ad‑hoc enquiries
• Ensuring process completion to deadlines with accuracy and compliance
• Identifying anomalies and applying judgement based on rules and procedures
• Processing claims and coordinating with relevant departments
• Maintaining accurate case records and documentation
• Conducting basic account creation and onboarding tasks
• Supporting hub operations and logistics coordination

Required profile

• UAE national citizenship (mandatory)
• Excellent written and verbal communication skills
• Strong interpersonal and team‑working abilities
• Proficiency with Microsoft Office and PC applications
• Problem‑solving capability
• Willingness to work rostered shift schedules in a call‑center environment