Customer Engineer – Field Service for Financial Equipment

About the role

The Customer Engineer is responsible for installing, maintaining, and repairing financial and ATM equipment within an assigned territory. The role ensures continuity of customer operations, high satisfaction, and compliance with service level agreements.

Key responsibilities

• Perform installation, minor repairs, and component replacements on Tier I equipment such as PCs, POS systems, printers, ATMs, and kiosks.
• Conduct preventative maintenance, diagnose issues, and resolve or escalate incidents per SLA.
• Assist in site preparation, cable installation, equipment staging, and testing.
• Maintain accurate reporting of calls, activities, expenses, and inventory.
• Collaborate with call‑center staff, security escorts, and customers to recover and service machines.

Required profile

• High school diploma or equivalent; 0‑1 years of related experience.
• Ability to work flexible schedules, including nights, weekends, and on‑call support.
• Strong mechanical and electrical aptitude with good problem‑solving skills.
• Excellent interpersonal and customer relationship abilities.

Required skills

• Microsoft Office Suite
• Windows operating system
• PC hardware maintenance and support
• A+ Certification
• Electronics and Communications Engineering (ITE or Polytechnic qualification)
• Retail EPOS installation/maintenance experience