Customer Excellence Systems (ACES) Specialist – UFG (Amazon Now)

About the role

Join a newly formed organization launching new business models across MENA. As an ACES Specialist for Amazon Now, you will drive process excellence and help optimise store operations to deliver the best customer experience at the lowest cost.

Key responsibilities

• Manage the Amazon Now store improvement plan focusing on customer experience and cost efficiency.
• Develop a culture of continuous improvement and lean thinking across teams.
• Facilitate Kaizen activities and implement Lean Standard Work and SOPs.
• Train and support all levels in Kaizen practices and disseminate Lean principles.
• Support and manage the UFG store implementation agenda.
• Coordinate the Leadership Steering Committee (LSC) and prioritise process‑improvement initiatives.
• Lead daily Gemba walks, identify root causes and drive rapid solutions.
• Standardise processes to Amazon and MENA/ECCF benchmark standards.
• Maintain strong relationships with process owners and 3P stakeholders.

Required profile

• Bachelor’s degree.
• Fluent in spoken and written English.
• Experience in continuous improvement, lean, Kaizen or Six Sigma environments.
• Proven ability to influence change using data‑driven arguments.

Required skills

• E‑commerce retail
• Continuous improvement
• Lean Standard Work
• SOP development
• PDCA methodology
• Gemba walks
• Six Sigma
• Kaizen activities
• Microsoft Office
• Data analytics