Customer Relationship Coordinator

About the role

The Customer Relationship Coordinator supports daily departmental operations by handling administrative tasks and serving as the primary point of contact for customers. This role ensures efficient communication, strengthens client relationships, and contributes to overall service excellence.

Key responsibilities

• Respond to customer inquiries via email, phone, and in‑person with professionalism.
• Maintain and develop long‑term relationships with clients and partners.
• Provide administrative assistance, including data entry, filing, and workflow support.
• Schedule appointments, organise files, and coordinate team tasks.
• Update customer records, draft correspondence, and generate basic reports using office software.

Required profile

• Professional fluency in written and spoken English.
• Strong verbal and written communication skills with a customer‑first mindset.
• Excellent organisational abilities, attention to detail, and a professional demeanor.
• Prior experience in customer service, retail, or administrative roles is a plus but not mandatory.

Required skills

• Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook).