Customer Service Admin Representative (Remote)

About the role

We are looking for a friendly, organized, and detail‑oriented individual to join our remote support team as a Customer Service & Administrative Representative. This entry‑level position blends customer service duties with general administrative support, offering comprehensive onboarding and training.

Key responsibilities

• Respond to customer inquiries via email, live chat, phone, and other approved channels, providing accurate product and service information.
• Maintain and update customer records in CRM systems, ensuring data accuracy and confidentiality.
• Prepare and manage forms, spreadsheets, reports, and internal documents; organize digital files and shared folders.
• Create, categorize, and track service tickets, escalating complex issues as needed.
• Assist with routine order, billing, and service requests, coordinating with relevant departments.

Required profile

• High school diploma or equivalent.
• Strong written and verbal communication skills with a customer‑focused attitude.
• Attention to detail, good organizational and time‑management abilities.
• Reliable internet connection and a suitable remote workspace.

Required skills

• Basic computer proficiency, including email, Microsoft Office or Google Workspace.
• Experience with Microsoft Excel or Google Sheets for data entry and reporting.
• Familiarity with CRM or ticket‑management platforms.

What we offer

• Fully remote work environment with flexible scheduling.
• Competitive entry‑level compensation and paid onboarding.
• Health, dental, and vision benefits where applicable.
• Professional development, coaching, and career advancement opportunities.