Customer Service Advisor - Arabic Speaker

About the role

The Customer Service Advisor – Arabic Speaker provides bilingual support to clients through inbound and outbound calls, chats, and emails. You will work in a fast‑paced call‑center environment, ensuring customers receive accurate information and a high level of service.

Key responsibilities

• Handle customer inquiries via phone, chat, email, and web channels while meeting established KPIs.
• Listen actively, clarify requirements, and provide correct, complete information.
• Identify problems, propose appropriate solutions, and redirect when necessary.
• Spot and act on selling and cross‑selling opportunities.
• Maintain up‑to‑date knowledge of products, services, and procedures.

Required profile

• Fluent Arabic with strong written and spoken English.
• Previous experience in luxury retail or hospitality is preferred.
• Graduate (any stream) or equivalent combination of education and experience.
• Professional telephone etiquette, patience, and attention to detail.
• Availability to work 8 hours a day, 5 days a week across all shifts and to start within 1‑2 weeks.

Required skills

• Proficient computer navigation and PC knowledge.