Customer Service Agent (English Speakers)

About the role

Wheely is a premium transportation company offering chauffeur services across Europe, the US and the Middle East, with over 100,000 active riders and 1,200 corporate accounts. Its Customer Service team ensures every passenger and chauffeur need is met so journeys go smoothly. The agent acts as the voice of Wheely, handling calls and chats and solving problems quickly.

Key responsibilities

• Deliver high-quality customer service across calls, live chat and email
• Meet operational SLAs and adhere to luxury communication standards
• Maintain customer satisfaction targets
• Resolve customer and chauffeur issues quickly and efficiently
• Escalate customer feedback to senior management and relevant teams

Required profile

• Passion for exceptional customer service
• Experience in a customer-facing role in the luxury service industry
• Ability to thrive in a fast-paced, high-volume contact centre
• Fluency in spoken and written English
• Flexibility to work night and weekend shifts in the office

Nice to have

• Additional languages such as French or Arabic
• Call centre experience

What we offer

• Salary of AED 8,500 per month with a quarterly KPI-based bonus
• Private medical insurance
• Best-in-class equipment
• Monthly credit towards Wheely journeys
• Professional development stipend