Customer Service Executive – Air Export

About the role

The Customer Service Executive – Air Export will handle customer inquiries and manage air export shipments from booking through final delivery. This role ensures smooth operations, accurate documentation, and timely communication with both customers and airlines.

Key responsibilities

• Handle customer inquiries, concerns, and shipment‑related requests professionally.
• Communicate carrier updates, operational changes, and regulatory requirements.
• Manage end‑to‑end air export shipments, ensuring smooth operations from booking to delivery.
• Prepare and execute Air Waybills (AWB) using the Calogi system accurately.
• Maintain daily shipment records, customer details, and shipment statuses in the system.
• Provide shipment updates to customers and address concerns promptly.
• Liaise with airlines to monitor flight schedules and ensure timely departures and arrivals.
• Build and maintain strong customer relationships through regular communication and quality service.

Required skills

• Proficiency with the Calogi system for AWB preparation.
• Experience preparing Air Waybills (AWB) for air export shipments.