Customer Service Interior Design Intern

About the role

We Wrap, a company that transforms kitchens, wardrobes, bathrooms, doors and interior surfaces using premium architectural films, is looking for a confident, organized and customer-focused intern for its Dubai team. This is a client-facing customer service role in the interior design and home improvement industry, where you will be one of the first points of contact for customers, handling enquiries through WhatsApp, phone, email and digital channels.

Key responsibilities

• Handle customer enquiries via WhatsApp, phone and email
• Understand and qualify customer requirements
• Collect photos, measurements and project information
• Explain We Wrap's services and next steps
• Coordinate consultations and site visits
• Follow up on enquiries, estimates and quotations
• Maintain customer information and follow-ups in the CRM
• Coordinate with the sales, design and operations teams

Required profile

• Strong communication and interpersonal skills
• Professional and confident when dealing with customers
• Organized, responsive and proactive
• Good written and spoken English
• Interest in interior design, renovation or home improvement
• Experience or education in customer service, hospitality, sales, real estate or interior design is an advantage but not essential

Required skills

• Comfortable using digital tools and CRM systems

What we offer

• The internship is intended to develop into a full-time position
• Possibility of permanent employment after the internship for high performers who can manage customers independently