Customer Service Officer – Reception (VTC)

About the role

The Reception Officer will be the first point of contact for visitors and callers, ensuring a professional and courteous experience. You will manage the front‑desk operations, handle inquiries, and maintain a tidy reception area while supporting the overall customer service standards of the site.

Key responsibilities

• Greet, welcome and direct customers to the appropriate personnel or department.
• Answer, screen, and forward incoming calls efficiently.
• Receive, sort and distribute incoming mail from customers and the RTA according to management directives.
• Issue tokens and manage the queue‑management system based on service requirements.
• Perform clerical duties such as filing, photocopying, typing, and faxing in both Arabic and English.
• Maintain a clean, uncluttered counter and prioritize tasks effectively.
• Record and forward any customer complaints to the relevant parties.

Required profile

• High school diploma or equivalent.
• Minimum of 1 month of relevant experience in a reception or customer‑service environment.

Required skills

• Customer service
• Filing
• Queue management system
• Typing
• Faxing
• Photocopying