Customer Service Representative – Dubai

About the role

We are looking for a motivated Customer Service Representative to promote and sell Etisalat plans to businesses, institutions, government entities, and Emirati customers in Dubai. The role focuses on delivering exceptional service, handling inquiries, and driving revenue through upselling and cross‑selling.

Key responsibilities

• Promote and sell Etisalat plans tailored to various customer segments.
• Provide detailed information on plan features, benefits, and pricing.
• Identify upselling and cross‑selling opportunities to increase revenue.
• Handle and resolve customer concerns promptly and professionally.
• Maintain a positive, empathetic, and professional attitude at all times.
• Build sustainable relationships and trust through open communication.
• Document customer interactions, transactions, comments, and complaints.
• Recognize trends in customer calls and alert team leaders.
• Provide feedback on the efficiency of the customer service process.

Required profile

• Minimum 1 year experience in call centre, customer care, or front desk.
• Graduate/Diploma (mandatory).
• Age below 30 years.
• Strong team player with excellent verbal and written communication.
• Good listening, multi‑tasking, and problem‑solving abilities.