Travel Consultant – Customer Service & Sales

About the role

Join dnata Global Contact Centre as a Travel Consultant, providing 24/7 frontline support to retail, government and corporate clients. You will handle enquiries across phone, WhatsApp, email and in‑store channels, assisting with bookings, ticket sales, amendments and disruption management.

Key responsibilities

• Deliver high‑standard customer service, responding to queries promptly and professionally.
• Promote dnata Travel products, loyalty programmes and ancillary services such as tours and activities.
• Provide accurate information on travel requirements (passport, visa, health, insurance) and guide customers through the booking process.
• Upsell and cross‑sell relevant products to maximise revenue and meet sales KPIs.
• Maintain strong relationships with clients and suppliers, ensuring brand‑consistent communication.

Required profile

• Minimum 12 years of schooling or equivalent.
• At least 1 year of experience in commercial, sales, reservations, ticketing, travel & tourism or customer service.
• Strong communication, attention to detail and ability to work in a fast‑paced, target‑driven environment.
• Flexibility to work shifts, including evenings, weekends and public holidays.