Customer Service Representative – Luxury Guest Ambassador

About the role

Join Aldar Retail Management to deliver high‑touch, personalized service in a luxury cultural destination. As a Guest Ambassador you will combine hospitality expertise with luxury service standards to create memorable experiences for every visitor.

Key responsibilities

• Welcome guests warmly, coordinate arrivals, valet, and VIP interactions with cultural awareness.
• Create curated itineraries, tours and storytelling about art, design, brands and cultural programming.
• Manage guest requests, bookings and concierge services, handling cash, lost‑and‑found and special‑needs support.
• Ensure mall safety, cleanliness and operational readiness, and act as liaison between tenants and management.

Required profile

• 3–5 years of progressive experience in guest service, hospitality, luxury retail, aviation or fine dining.
• Bachelor’s degree or Diploma in Business, Hospitality, Marketing or related fields.
• Flexibility to work rotating shifts, weekends, holidays and peak periods.

What we offer

• Work in a prestigious, culturally significant environment.
• Exposure to luxury service standards and VIP guest interactions.
• Opportunities to rotate across multiple functions and develop a broad skill set.