Customer Service Specialist

About the role

A Customer Service Specialist is sought in Dubai to manage customer inquiries, support sales operations and coordinate logistics. The role suits someone with 4-6 years of experience and strong technical skills in Excel and ERP systems.

Key responsibilities

• Serve as the main point of contact for customer inquiries by phone, email and live chat
• Process customer orders and update order status in the ERP system
• Coordinate with logistics providers to ensure timely delivery
• Work with sales teams to track leads and follow up on outstanding issues
• Prepare and analyse reports in Excel to monitor key performance metrics
• Resolve customer complaints and escalate complex issues to management
• Maintain accurate customer records and documentation in the CRM

Required profile

• 4-6 years of experience in customer service or related roles
• Proven non-technical skills in customer support, logistics coordination and sales support
• Excellent verbal and written communication in English
• Strong problem-solving and organisational abilities
• Ability to work independently and in a team in a fast-paced environment

Required skills

• Microsoft Excel, including data analysis and reporting
• ERP systems such as SAP or Oracle
• Preferred: CRM software, a bachelor's degree in Business Administration or Logistics, Arabic or other languages, UAE/GCC experience, and a customer service or supply chain certification