Customer Service Support – UAE National

About the role

We are seeking a customer‑focused professional to join our team as a Customer Service Support specialist. The role involves handling enquiries, providing operational assistance, and ensuring timely resolution of customer requests across multiple channels.

Key responsibilities

• Respond to customer enquiries via phone, email, chat or other communication channels, providing accurate information on products, services, orders and processes.
• Follow up on requests, coordinate with internal departments to resolve service‑related issues and ensure timely closure.
• Maintain and update customer records in CRM or internal systems, handle complaints professionally and escalate complex cases when needed.
• Support order, delivery, payment and service‑related follow‑ups, and produce reports, trackers and service documentation.

Required profile

• Minimum 1 year of experience in a customer‑facing role such as Customer Service, Support or Operations.
• Strong verbal and written communication skills with a customer‑focused, professional approach.
• Ability to work in a fast‑paced environment, manage multiple requests and follow up effectively.

Required skills

• Proficiency in Microsoft Excel.
• Proficiency in Microsoft Outlook.
• Experience with CRM or ERP systems (advantageous).