Customer Success Business Partner - GCC & Emerging Markets

About the role

Anaplan is seeking a highly experienced Customer Success Business Partner for its Emerging Markets team, based in Dubai. The role covers a prominent portfolio of GCC, Turkey and emerging markets (including Africa) accounts, with primary responsibility for deployment, user adoption and ongoing health of Anaplan solutions. It works closely with Partners and Professional Services to ensure smooth implementations, strong ROI and long-term success.

Key responsibilities

• Drive adoption, retention, expansion and ROI across the portfolio
• Act as trusted advisor, guiding customers through the value delivery lifecycle
• Lead quarterly success reviews and present success scorecards to executives and stakeholders
• Identify pain points, run workshops and surface upsell, cross-sell and retention opportunities
• Build strong relationships, act as the internal voice of the customer and mitigate renewal risks with Renewal Managers and Account Executives
• Advise customers on Centers of Excellence or similar governance models
• Contribute to customer success assets, playbooks and reference case studies

Required profile

• Fluent Arabic and English, spoken and written
• Previous experience in customer success, presales or management consulting, ideally in the GCC
• Background in EPM, enterprise planning or analytics, able to relate to customers' business challenges
• Proven track record in technical customer success, SaaS, project leadership, technology consulting or advisory roles
• Experience leading cross-functional teams and openness to regular regional travel

Required skills

• Familiarity with at least one Anaplan line of business (Finance, Supply Chain or Sales Planning)
• Exceptional communication and presentation skills, including with C-suite and government stakeholders
• Ability to translate complex technical concepts into clear business value
• Preferred: planning and modelling expertise, CoE experience, familiarity with Anaplan or similar platforms, change management, renewal strategy and sovereign/government account experience