Customer Success Business Partner - UAE & Emerging Markets

About the role

Anaplan, an AI-infused scenario planning and analysis platform used by more than 2,400 global companies, is seeking a highly experienced Customer Success Business Partner for its Emerging Markets team based in Dubai. The role takes primary responsibility for a portfolio of key accounts in the GCC, Turkey and emerging markets including Africa, covering deployment, user adoption and ongoing solution health.

Key responsibilities

• Manage the GCC, Turkey and emerging markets portfolio to drive adoption, retention, expansion and ROI
• Act as trusted advisor, guiding customers through the value delivery lifecycle and helping them transform their processes
• Lead executive-level Quarterly Success Reviews (QSRs) and present Success Scorecards to executive sponsors and stakeholders
• Identify pain points, run targeted workshops and surface upsell, cross-sell and retention opportunities
• Build strong relationships, act as the internal voice of the customer and mitigate renewal risks with Renewal Managers and Account Executives
• Advise customers on Centers of Excellence or similar governance models and contribute to customer success playbooks and reference cases

Required profile

• Fluent Arabic and English, spoken and written
• Previous experience in customer success, presales or management consulting, ideally in the GCC
• Background in EPM, enterprise planning or analytics, able to relate to customers' business challenges
• Familiarity with at least one Anaplan line of business (Finance, Supply Chain or Sales Planning)
• Proven track record in technical customer success, SaaS, project leadership, technology consulting or advisory roles
• Experience leading cross-functional teams and openness to regular regional travel to customer sites

Required skills

• Exceptional communication and presentation skills, including with the C-suite and government stakeholders
• Able to translate complex technical concepts into clear business value
• Familiarity with software development processes and design methodologies
• Preferred: planning and modelling expertise, CoE setup experience, familiarity with Anaplan or similar platforms, change management, renewal strategy and experience with sovereign or government accounts