Customer Success Manager – Business Development (HR Consulting)

About the role

This full‑time, on‑site position in Dubai is for a Customer Success Manager who will focus on business development within Auxilium’s HR consulting services. You will nurture client relationships, ensure high satisfaction, drive retention and uncover new growth opportunities.

Key responsibilities

• Engage with clients to understand their HR needs and propose tailored solutions.
• Analyze client feedback and implement continuous‑improvement initiatives.
• Collaborate with internal teams to deliver superior service and outcomes.
• Build and maintain long‑term client partnerships to drive retention.
• Identify and pursue new business opportunities in the GCC and Africa markets.

Required profile

• Strong background in customer satisfaction, retention and service.
• Proven ability to build and nurture long‑term client relationships.
• Analytical mindset to identify opportunities and develop actionable strategies.
• Excellent communication, negotiation and problem‑solving skills.
• Prior experience in HR consulting, business development or client‑facing roles.
• Understanding of GCC employment regulations is a plus.
• Bachelor’s degree in Business, HR or a related field preferred.

Required skills