Delivery Success Executive - Creatio

About the role

Creatio, an AI CRM and workflow platform, is looking for a Delivery Success Executive (DSE) based in Dubai. The DSE owns an assigned portfolio of customers and is accountable for both successful delivery and long-term commercial growth, combining portfolio management and delivery governance with product expertise and a commercial mandate focused on retention and expansion.

Key responsibilities

• Serve as a product knowledge carrier for the portfolio, advising customers and partners on optimal solution approaches and helping them achieve business outcomes through strong adoption and value realization.
• Own the portfolio's implementation projects and ongoing engagements, monitoring progress, risks and dependencies.
• Enforce delivery standards, methodologies and reporting frameworks, control and audit delivery processes, and run portfolio-level reviews to validate outcomes and readiness for go-live.
• Work with Delivery Assurance Architects to validate technical and functional aspects of solutions, identify risks and drive mitigation strategies.
• Capture lessons learned, share them in the Center of Delivery Excellence framework, and mentor team members and partners.
• Grow the portfolio through retention, zero churn, and active cross-sell and upsell, collaborating with Sales, Delivery, Support, Product and Partner teams.
• Act as the key contact and trusted advisor for customer executives, including C-level, and provide portfolio-level visibility through governance meetings and reporting.

Required profile

• Proven experience in program/portfolio management across multiple projects.
• 3+ years in B2B Customer Success, Account Management or Project Management with enterprise accounts.
• Track record of driving adoption, value realization, renewals, cross-sell and upsell.
• Fluent English; additional languages may be required depending on geography.
• Nice to have: experience in commercial negotiations and renewals, and ability to travel for customer meetings.

Required skills

• Deep Creatio platform expertise (functional and technical) and knowledge of competing low-code/no-code platforms.
• Ability to estimate solutions at a high level and guide teams in applying best practices.
• Strong client-facing and stakeholder management, including communication at CxO level.

What we offer

• Clear career paths, mentorship and continuous learning.
• Flexible work arrangements.
• A culture that celebrates achievements and recognizes contributions.
• Competitive compensation and benefits, which may vary by country of residence and employment type.