Digital Product Health & Monitoring Lead / Specialist

About the role

A seasoned Digital & Platform Monitoring Lead/Specialist is sought to ensure the availability, reliability, performance, stability and overall technical health of digital products. The role covers proactive system monitoring, issue identification, incident coordination, technical debt management and continuous product improvement.

Key responsibilities

• Monitor critical business journeys such as search, availability, fare selection, booking, payment, login, check-in and refunds.
• Identify monitoring gaps and improve alert accuracy, coverage and actionable insights.
• Implement end-to-end observability using application logs, metrics, traces and business transaction monitoring.
• Configure and maintain dashboards, alerts, thresholds, synthetic monitoring and real-user monitoring.
• Monitor availability, response times, error rates, throughput, infrastructure health and service dependencies.
• Maintain monitoring across website, mobile app, booking engine, check-in and post-booking journeys.
• Identify performance bottlenecks across frontend, backend, APIs, databases and third-party integrations.
• Maintain a prioritized backlog of product health improvements and track them to closure.
• Conduct periodic product health reviews, publish dashboards and management reports, and proactively address deteriorating trends.

Required profile

• Airline or travel technology experience is mandatory, with digital channel expertise such as booking, payment, check-in, loyalty and post-booking journeys.
• Typically 5-8+ years of experience in application support, digital technology operations, monitoring, performance engineering or production reliability, adjusted to the seniority of the position.
• Bachelor's degree in Computer Science, Information Technology, Software Engineering or a related discipline.
• Experience supporting customer-facing, high-availability digital platforms.

Required skills

• Cloud-native applications, APIs, microservices and containerized environments are desirable.
• Strong troubleshooting, analytical, incident coordination and stakeholder management skills.