Director Global Quality

About the role

The Director Global Quality leads the definition and implementation of ultra‑luxury service standards across Kerzner International’s worldwide portfolio. Based in Dubai, this senior leader ensures that each brand consistently delivers premier luxury hospitality experiences that exceed guest expectations.

Key responsibilities

• Develop and implement global brand and service standards to ensure consistency across all properties.
• Maintain Forbes Five‑Star, LQA, and other ultra‑luxury benchmarks through robust quality‑assurance programs.
• Coordinate mystery‑guest initiatives, internal audits, and brand‑compliance assessments.
• Integrate cultural authenticity, sustainability, and luxury personalization into every guest touchpoint.
• Collaborate with property teams, marketing, and corporate functions to drive service excellence.
• Leverage technology, AI, and data insights to create tailored luxury experiences.
• Support guest‑personalization initiatives and oversee quality assurance across flagship properties such as Atlantis, One&Only, SIRO, and Rare Finds.

Required profile

• Minimum 10 years of experience in luxury hospitality quality management.
• Proven track record establishing and maintaining Forbes Five‑Star and LQA standards.
• Strong leadership and stakeholder‑management capabilities.
• Deep understanding of sustainability and cultural integration in luxury settings.
• Ability to work cross‑functionally across global locations.

Required skills

What we offer

• Opportunity to shape quality strategy for a world‑leading luxury hospitality brand.
• Exposure to iconic properties worldwide.
• Competitive compensation and benefits.
• Professional development and succession‑planning programmes.