Document Controller & Admin Executive

About the role

Arada is looking for a highly organized, customer‑focused Document Controller & Admin Executive to support the Defects Liability Period (DLP) and handover function within its real‑estate operations. The role involves managing DLP documentation, coordinating with contractors and internal teams, handling customer inquiries and complaints, and providing comprehensive administrative support throughout the customer journey.

Key responsibilities

• Serve as the primary point of contact for customer inquiries and complaints, responding promptly and professionally.
• Collect, verify, organize and maintain DLP/handover documents such as snag lists, defect reports, warranty documents and completion certificates.
• Track document submissions, approvals and renewals, ensuring compliance with company procedures.
• Prepare reports, correspondence and administrative documents using Excel and internal systems (Salesforce, Onsite, Power BI, Field Service App).
• Coordinate across departments (Handover, Customer Care, Community Management, Development) to support customer and contractor requests.
• Maintain accurate records of DLP cases, defects and resolutions, and assist with meeting coordination and minute‑taking.
• Liaise with site DLP teams, main contractors, subcontractors and vendors to log, track and follow up on maintenance and defect requests.

Required profile

• Highly organized with strong attention to detail.
• Customer‑focused with excellent communication skills.
• Ability to manage multiple tasks efficiently in a fast‑paced, deadline‑driven environment.
• Proactive problem‑solver who can work collaboratively with internal and external stakeholders.

Required skills

• Salesforce
• Onsite
• Power BI
• Microsoft Office (Excel)