Doorperson / Bellperson

About the role

InterContinental Residences Dubai Business Bay is looking for a Doorperson / Bellperson to deliver warm, personalised and seamless arrival and departure experiences for guests and residents. Reporting to the Assistant Front Office Manager, the role combines door and bell services and is the first and last point of contact for guests. It suits an energetic, guest-focused professional who welcomes guests, assists with luggage, escorts them to their residences and supports transportation arrangements.

Key responsibilities

• Welcome guests and residents, open and hold vehicle and entrance doors, and assist guests entering and exiting vehicles safely
• Assist with taxi, limousine, valet and other transportation arrangements, and coordinate with Concierge and Front Office
• Recognise and acknowledge returning guests, residents, VIPs and special occasions
• Handle luggage, storage and delivery, escort guests to their residences and explain residence features and facilities
• Deliver guest items, messages, amenities and packages, and keep accurate luggage records
• Answer guest requests and enquiries, give directions and share information on Dubai attractions, restaurants and shopping
• Coordinate with Front Office on arrivals, departures, VIPs and room readiness, and support Concierge during busy periods
• Keep the entrance, lobby, bell desk and luggage areas clean, organised and secure, and maintain luggage carts and equipment
• Follow luggage storage, delivery and access control procedures, report lost and found items, and follow safety and security protocols
• Maintain a professional appearance in line with InterContinental grooming and uniform standards

Required profile

• High school diploma or equivalent; hospitality qualification is an advantage
• Previous experience in door/bell services, concierge, front office, guest services or a similar hospitality role preferred
• Experience in luxury or upscale hotels, resorts or residences is advantageous
• Knowledge of Dubai attractions and local services is beneficial
• A valid UAE driving licence is an advantage where operationally required
• Naturally friendly, guest-oriented, confident and organised, able to stay calm under pressure