Duty Manager (Front Office)

About the role

The Duty Manager will oversee front‑office operations at Sofitel Dubai the Obelisk, ensuring guests receive prompt, courteous service and personalized recognition. Working closely with the Front Office Manager, the role balances occupancy optimisation, revenue management and high service standards in a vibrant, multicultural environment.

Key responsibilities

• Supervise front‑office staff to deliver attentive guest service and maintain lobby and reception standards.
• Control room availability, types, rates and maximise occupancy while preserving revenue targets.
• Coordinate with Housekeeping to guarantee rooms are ready on arrival and uphold the “Room Ready on Arrival” policy.
• Approve upgrades and special amenities in the manager’s absence.
• Prepare work schedules and vacation plans for front‑office personnel based on occupancy forecasts.
• Maintain inter‑departmental relationships to ensure seamless customer service.
• Interpret computer reports, compile statistics and ensure credit procedures are correctly applied.
• Collaborate with HR and Finance on departmental performance, budgeting and staff standards.

Required profile

• Strong knowledge of Opera Property Management System and Microsoft Office.
• Fluency in written and spoken English; understanding of local culture.
• Excellent leadership, communication and organisational skills, with the ability to manage a multicultural workforce.

Required skills

• Opera PMS
• Microsoft Office