Duty Manager

About the role

The Duty Manager is responsible for overseeing guest check‑ins, managing accounts, handling payments, and ensuring a high level of service throughout the property. This role also supports staff development and maintains compliance with safety and security procedures.

Key responsibilities

• Process guest check‑ins, verify identity, assign rooms, and issue keys while securing payment.
• Set up accurate guest accounts, enter Marriott Rewards information, and ensure rates match market codes.
• Compile daily reports, complete cashier and closing reports, and manage cash handling and bank drops.
• Handle all payment types, vouchers, paid‑outs, and charge authorizations.
• Notify loss prevention/security of any theft reports and follow accounting procedures.
• Assist management with training, evaluating, counseling, and motivating employees.
• Maintain a safe, professional appearance and protect confidential company information.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 1 year of related hospitality work experience.
• At least 1 year of supervisory experience.

Required skills

• Accounting procedures
• Marriott Rewards information
• POS Systems