Duty Manager – Luxury Resort

About the role

The Duty Manager is the primary point of contact for guests 24 hours a day at Anantara Mina Al Arab Ras Al Khaimah Resort. This role ensures smooth night arrivals, VIP handling, and overall guest satisfaction throughout the night shift.

Key responsibilities

• Monitor all night arrivals and ensure guest requests are fulfilled smoothly.
• Honor reservations promptly and address any issues quickly.
• Conduct VIP room inspections, manage arrivals and departures for high‑profile guests.
• Resolve guest satisfaction issues and follow up in a timely manner.
• Complete the night audit according to resort standards and procedures.
• Submit housekeeping and cleaning requests as needed.
• Keep team members updated on hotel products, services, room types, rates, and facilities.

Required profile

• Experience in hotel night operations or similar hospitality roles.
• Ability to work independently during overnight hours.
• Strong attention to detail and commitment to guest satisfaction.
• Comfort handling VIP guests and managing urgent situations.

Required skills

What we offer

• Opportunity to work in a globally recognized luxury brand.
• Dynamic environment set in a pristine eco‑sanctuary on the Arabian Gulf.
• Exposure to diverse guest profiles and high‑end hospitality standards.