Enterprise Customer Success Partner

About the role

Property Finder, the leading property portal in the MENA region, is looking for an Enterprise Customer Success Partner in Dubai. The role owns the post-sales customer experience and engagement for subscription customers, drives adoption and value realization, and represents customers' interests in getting value from Property Finder's digital products. It focuses on key accounts, uses customer health data to work with cross-functional teams, and partners with Sales to help achieve revenue targets.

Key responsibilities

• Build strong relationships with assigned customers and act as their single point of contact for questions and concerns.
• Advise customers on best practices for using Property Finder products and services to maximize the value of their investment.
• Work with clients to set goals and the metrics used to measure progress, aligning expectations for client success.
• Monitor health metrics and run reviews with clients to keep them on track and fix issues that fall behind.
• Identify CSQLs during customer check-ins to support revenue growth and upsell opportunities.
• Use technology to improve efficiency and scale processes.
• Partner with Sales to provide support and resources throughout the customer lifecycle so they can hit revenue targets.

Required profile

• Bachelor's degree in business, marketing or a science major.
• 2 to 3 years of experience in a SaaS/subscription environment.
• Customer Success or live operations management experience.
• Exceptional oral and written communication skills internally and externally.
• Experience in real estate, PropTech, mobility tech or other marketplace businesses is preferred.

Required skills

• Experience with Salesforce or a similar CRM.
• Strong organizational, multitasking and time-management skills.
• A passion for helping customers succeed and an affinity for metrics and analytics.