Facilities Management Director

About the role

The Facilities Management Director leads the delivery of integrated facilities management services in a large-scale, complex operational environment. The role covers hard and soft FM services, asset management, contract management and project delivery through contracted service providers, ensuring operational performance, regulatory compliance, asset availability and service excellence while keeping strong relationships with clients, contractors and internal stakeholders.

Key responsibilities

• Lead facilities management teams and contracted service providers; develop operational strategies, budgets and performance targets
• Promote compliance with company policies, HS&E standards and operational requirements, and drive performance management and team development
• Oversee hard services: technical maintenance of MEP, HVAC and critical infrastructure, system shutdowns and outages, DLP and warranty management
• Manage soft services such as cleaning and operational support, ensuring contractors meet safety, quality and SLA standards
• Lead asset management initiatives aligned with ISO 55000 and manage FM contracts and supplier performance
• Oversee helpdesk and service management systems, monitor KPIs, asset availability and service performance, and report to stakeholders

Required profile

• Bachelor's degree in Engineering, Facilities Management, Property Management, Operations Management, Asset Management or Business Management
• Minimum 10 years of facilities management experience in large, complex, high-demand and regulated environments
• Experience managing large-scale FM operations and contractor service delivery

Required skills

• Asset management systems and contract and vendor management
• Knowledge of ISO standards (ISO 9001, ISO 14001, ISO 45001, ISO 55001)
• Leadership, stakeholder relationship management, strategic planning, risk and compliance management, problem solving