Field Services Engineer

About the role

Rapiscan Systems seeks a Field Services Engineer to install, commission, and support X‑ray and Trace screening systems across the UAE/MEA region. The role involves on‑site technical work, customer interaction, and coordination with engineering teams.

Key responsibilities

• Install, commission and provide service support for Rapiscan X‑ray and Trace systems.
• Conduct site surveys, produce professional reports, and perform system diagnosis, troubleshooting and fault finding.
• Carry out preventive and corrective maintenance, including repairs, overhauls and spare‑part recommendations.
• Document service activities, complete service reports, engineering change requests and update a functional database.
• Provide technical feedback to Engineering, Product Line Management and QA for continuous improvement.
• Interact daily with operators, technicians and BHS managers, handling technical incidents and change requests.

Required profile

• BSc in Electrical or Mechanical Engineering; postgraduate qualification in Electrical Engineering is desirable.
• 3‑4 years of field service experience, preferably in the X‑ray industry.
• Knowledge of electronic and mechanical assemblies, wiring diagrams and schematics.
• Ability to work flexible hours, including on‑call, weekends and holidays.

Required skills

• Experience with X‑ray and high‑voltage equipment.
• Proficiency in using test equipment such as digital multimeters.
• Familiarity with MS Office Suite and ability to learn specialized software.
• Understanding of mechanical, electrical, hydraulic and electro‑mechanical systems.