Field Support Analyst

About the role

The Field Support Analyst will ensure end‑user systems are fully operational, providing on‑site technical support for desktops, networks, and telephony across Emirates Flight Catering.

Key responsibilities

• Install, configure and maintain desktop operating systems, MS Office applications and related software.
• Set up and support computers, networks, file and print servers, including hardware upgrades.
• Configure user accounts, email, internet access and shared resources securely.
• Troubleshoot network connectivity, cabling, performance issues and PABX telephony services.
• Support the Time Keeping System hardware and software to ensure accurate recording.
• Install and configure Cisco switches, routers, firewalls and assist with hardware/software upgrades.
• Diagnose hardware faults, coordinate repairs and minimise asset downtime.

Required profile

• Bachelor’s degree in engineering, technology or Computer Science.
• Minimum 5 years of experience maintaining network infrastructure, desktops, printers and related systems.
• Microsoft or Cisco certifications (mandatory).
• Exposure to PLCs is preferred.

Required skills

• Windows operating systems and MS Office suite.
• Networking protocols and Cisco network devices (switches, routers, firewalls).
• PABX telephony systems.
• Hardware troubleshooting and repair.

What we offer

• Competitive salary and performance‑based annual bonus.
• Two duty meals per shift, health and wellness coverage, paid time off and public holidays.
• Recognition awards (NAJM) and learning & development support.
• Collaborative, multicultural work environment with transparent leadership.