Finacle Application Support Specialist

About the role

ECS is looking for an IT Operations Specialist with expertise in Finacle Core Banking Systems to ensure the stability and optimal performance of Finacle 11x and related applications. The role covers production support, proactive monitoring and issue resolution while adhering to SLAs. It is a full-time position based in Dubai.

Key responsibilities

• Ensure application stability and operational support for Finacle systems.
• Deliver service in compliance with SLAs for incidents and service requests.
• Proactively monitor and troubleshoot production systems to resolve issues promptly.
• Maintain accurate and timely resolution of production issues and perform root cause analysis for long-term fixes.
• Collaborate with managers and team members to maintain system availability and reliability.

Required profile

• Minimum 3 years of experience with Finacle 10x or higher versions.
• Proven experience in proactive monitoring, troubleshooting, incident analysis and root cause analysis for application issues.
• Experience maintaining and configuring workflows.
• Experience resolving production issues within SLA timelines.
• Familiarity with ITIL processes for incident, problem and change management.
• Degree in Computer Science, Information Technology or a related field preferred.

Required skills

• Oracle SQL and PL/SQL.
• Hands-on Unix/Linux command-line experience.
• Good to have: exposure to the banking domain and familiarity with Finacle 11x.