Fitness Coach – Group Exercise & Personal Training

About the role

The Fitness Coach will interact directly with guests and members at SIRO One Za’abeel, ensuring the highest standards of group exercise classes, personal training, and overall wellbeing services. The role focuses on delivering exceptional experiences that help guests achieve their fitness goals while reinforcing the brand’s reputation as an immersive lifestyle destination.

Key responsibilities

• Provide professional customer service by greeting and acknowledging every guest and member using the facilities.
• Conduct thorough inductions and health profiles for new participants.
• Plan, support, and deliver existing and new group exercise classes.
• Maintain an up‑to‑date group exercise timetable and track class utilisation.
• Design and prescribe high‑quality training programmes tailored to individual goals.
• Offer safe training techniques and advice, promoting internal and external wellness programmes.
• Ensure the fitness areas remain clean, safe, and fully functional during operational hours.
• Report any equipment faults immediately via the Alice system and to the supervisor.
• Enforce gym rules, monitor budget targets, and contribute to departmental financial goals.
• Handle guest complaints proactively to achieve immediate satisfaction.

Required profile

• Strong professionalism and customer‑service orientation.
• Ability to greet guests, conduct inductions, and manage health profiles.
• Experience in planning and delivering group exercise classes.
• Capability to create personalised training programmes and ensure safe technique.
• Attention to cleanliness, safety, and equipment maintenance.
• Proactive attitude towards reporting issues and meeting budget targets.
• Excellent problem‑solving skills for handling guest concerns.

Required skills