Flight Watch Agent - Shift Based

About the role

dnata is hiring a Flight Watch Agent in Dubai, working shift based. The agent ensures operational support, flight editing and post-departure activities follow IATA Ground Operations Manual (IGOM) standards and airline contractual requirements, and oversees Airport Operations Control Centre (AOCC) functions such as aircraft towing coordination, Flydubai operations support, telex communications and radar desk activities.

Key responsibilities

• Comply with safety, quality and environmental management policies and report safety concerns proactively.
• Monitor radar tracks for assigned flights and update systems with short-final and holding status.
• Action requests received on VHF frequency, including obtaining Weight & Balance and fuel figures from the PIC or Load Control.
• Identify flights not scheduled to operate to DXB and alert the relevant operations control teams.
• Coordinate towing activities, implement the Emirates towing plan and monitor on-time performance of scheduled towing.
• Work with the Turnaround Coordination Officer on Flydubai requirements and AMIS-DMIS checks.
• Ensure flight creation is accurate in DCS and DMIS, including aircraft registration and gate allocation.
• Manage seating arrangements for passengers requiring special assistance and group bookings per airline agreements and IGOM.
• Complete flight editing and remarks before check-in opens, and finish post-departure updates and flight records on time.
• Monitor and act on operational telex messages.

Required profile

• Diploma holders: 0-2 years of relevant experience; others: 2-4 years of relevant experience with hands-on practical training.
• Knowledge of operational systems including DMIS, AACS, UFIS and DCS.
• An advantage: proficient written and spoken English (Level 5).
• Strong communication and stakeholder management skills, and strong safety awareness.

What we offer

• Tax-free salary.
• Travel benefits including discounts on flights and hotel stays worldwide.