Floor Supervisor / Assistant Outlet Manager

About the role

The Floor Supervisor / Assistant Outlet Manager supports the day-to-day operation of the outlet, ensuring smooth service flow, strong team coordination and a consistently high standard of guest experience on the floor. It is a hands-on operational role focused on shift leadership, floor control, guest satisfaction, team supervision and maintaining service, cleanliness and compliance standards. The role links the service team with outlet leadership and helps drive execution, discipline and consistency during opening, service and closing periods.

Key responsibilities

• Supervise the floor during service, ensuring smooth guest flow and timely support to the service team.
• Support the Restaurant Manager in day-to-day running and lead the shift in their absence.
• Monitor guest experience, handle guest concerns professionally and support service recovery.
• Coordinate table management, seating flow, reservations communication and section balance.
• Conduct shift briefings covering operational priorities, reservations, VIPs, menu updates and service notes.
• Supervise service staff, give on-floor direction and support training, coaching and performance follow-up.
• Maintain cleanliness, organisation, grooming and presentation standards.
• Support opening and closing procedures, cashing-up, stock checks and daily readiness.
• Monitor compliance with hygiene, health and safety and operational procedures.
• Escalate operational issues, staffing gaps, guest concerns and maintenance matters to the relevant manager.

Required profile

• 2-4 years' experience in restaurant or hospitality operations, including supervisory or senior floor-level responsibility.
• Strong understanding of floor operations, guest service, reservations flow and team coordination.
• Confident handling of guest complaints and busy trading periods in a calm, professional way.
• Good leadership presence, communication skills and ability to supervise a front-of-house team.
• Fluent in English; additional languages are an advantage.

Required skills

• Familiarity with POS systems, cash handling and daily shift procedures is an advantage.