Floor Supervisor – Restaurant Operations

About the role

The Floor Supervisor ensures smooth daily operations of the Pierre Hermé restaurant, upholding brand standards and delivering an excellent guest experience. You will lead the floor team, manage inventory, and support the implementation of standard operating procedures.

Key responsibilities

• Participate in opening and closing procedures, ensuring compliance with brand norms.
• Check merchandise and displays daily to maintain visual standards.
• Conduct monthly inventory of brand equipment following established processes.
• Enforce uniform and personal hygiene standards for yourself and the team.
• Assist customers, present menus, take orders, and ensure satisfaction throughout their visit.
• Handle complex billing issues, customer inquiries, and complaints.
• Delegate tasks, set deadlines, monitor results, provide training, and communicate team needs to management.
• Oversee staff performance and ensure adherence to prescribed preparation techniques.

Required profile

• Fluency in English; Arabic is a plus.
• Technical degree in Hospitality Management or a related field.
• Three to five years of experience in food & beverage operations or a similar supervisory role.
• Food Safety Level – Level two certification.

Required skills

• Proficiency in MS Office.
• Food Safety Level 2 certification.