Fraud & FinCrime Operations Director

About the role

Envision Employment Solutions is recruiting a Fraud & FinCrime Operations Director for a partner, a leading digital bank. The role owns the operation that sits between the bank and every type of financial crime it faces: fraud alerts, disputed transactions, CDD and EDD checks and fincrime cases run through the teams you lead. It is a full-time, on-site position.

Key responsibilities

• Define operational standards for fraud alert and case handling across the function
• Own performance and service delivery across fraud operations end to end
• Oversee triage and investigation of Level 1 fraud alerts
• Ensure timely handling of transaction disputes, fraud claims and CDD/EDD checks
• Manage escalations of complex fraud cases to the fraud risk unit
• Monitor fraud operations SLAs, productivity and quality metrics across fincrime teams
• Ensure complete case documentation and audit readiness at all times
• Drive process improvements and automation across fraud workflows
• Coordinate closely with Risk, Compliance, Customer Operations and Product teams

Required profile

• 12+ years in fraud operations or banking operations, including 4+ years leading fraud or operational risk teams
• Experience managing operational fraud case volumes and escalation frameworks
• A proven track record of improving fraud operations efficiency and effectiveness
• The credibility to represent fraud operations to Risk, Compliance and senior leadership

Required skills

• Strong knowledge of CDD/EDD requirements, transaction monitoring and AML red flags
• Ability to spot fraud patterns across teams before they become losses

To apply, candidates submit their application through Envision Employment Solutions.