Fraud Operations Manager

About the role

Envision Employment Solutions is recruiting a Fraud Operations Manager for a leading digital bank. You will run the first line of defence against fraud: every rule-based alert and every customer report of an unfamiliar transaction comes to the team you lead, and how accurately you close or escalate it determines whether fraud is stopped or let through. Analysts act on alerts without ever seeing the rule logic behind them.

Key responsibilities

• Run the processing of rule-based Level 1 fraud alerts, ensuring each one is accurately closed or escalated
• Oversee the intake of customer-reported fraud and disputes about transactions customers do not recognise
• Ensure Level 2 cases are documented and routed to the Anti-Fraud Risk Unit with complete case files
• Maintain strict information separation so analysts cannot see the fraud rule logic
• Monitor team productivity, quality and SLA adherence, and coach against the standard
• Work with the Fraud Investigation Manager, the Anti-Fraud Risk Unit and technology to keep first-line controls sharp

Required profile

• 5 to 8 years in fraud operations within a bank or fintech
• Solid grasp of fraud typologies, alert triage and escalation frameworks
• Experience managing first-line fraud teams with clear controls awareness
• Familiarity with fraud management systems and alert workflow tools
• A strong sense of control integrity and why analysts must never see the detection logic