Front Desk Agent – Guest Service Associate

About the role

The Guest Service Associate – Front Desk Agent is the welcoming face of the hotel, responsible for delivering seamless check‑in and check‑out experiences while upholding Rosewood’s service philosophy. Working within the Front Office team, you will interact directly with guests, manage reservations, and coordinate with other departments to ensure personalized and memorable stays.

Key responsibilities

• Perform warm, efficient guest check‑ins and check‑outs following all service standards.
• Maintain accurate guest accounts, process payments, and follow cashiering procedures.
• Manage room assignments, reservation updates, and daily status reports with attention to detail.
• Communicate guest preferences, special requests, and VIP information to relevant departments.
• Respond promptly to guest inquiries, anticipate needs, and resolve complaints professionally.

Required profile

• Previous experience as a Front Desk Agent or in a similar guest‑facing role.
• Strong attention to detail, ability to work quickly and accurately under pressure.
• Fluent in English (both spoken and written); additional languages are a plus.
• Professional demeanor, confidentiality, and ability to work both independently and as part of a team.

Required skills

• Proficiency with property management systems.