Front Office Manager

About the role

The Front Office Manager is responsible for guest service excellence, hotel operations, and revenue maximisation across all front‑office functions.

Key responsibilities

• Ensure guests receive prompt, personalised attention and resolve issues to achieve the highest satisfaction.
• Control room availability and implement revenue‑maximising strategies for rooms, F&B and other services.
• Supervise the Front Office team to optimise occupancy, average room rate and overall revenue.
• Collaborate with Housekeeping to minimise room‑turnaround time and allocate arriving guests efficiently.
• Participate in occupancy goals, marketing strategies and rate development decisions.
• Prepare and communicate reports on trends, guest impressions and operational issues.
• Maintain safety and environmental standards, including emergency procedures.

Required profile

• Experience in a front‑office or related hospitality role with leadership and supervisory responsibilities.
• Strong customer‑service orientation and excellent interpersonal and communication skills.
• Organisational, multitasking abilities and attention to detail under pressure.
• Bachelor's degree in hospitality management and relevant certifications or training.

Required skills

• Proficiency with front‑office software (property management systems).
• Experience using reservation systems.
• Competence in Microsoft Office applications.