Front Desk Agent

About the role

Mandarin Oriental’s Emirates Palace in Abu Dhabi is seeking a Front Desk Agent to join its Front Office team. You will be the first and last point of contact for guests, delivering a professional and welcoming experience that reflects the hotel’s luxury standards.

Key responsibilities

• Check‑in arriving guests, register them, assign rooms and accommodate special requests.
• Process check‑out, receive payments, settle accounts and issue invoices.
• Handle front office cashier duties, including posting charges and foreign currency exchange.
• Answer guest inquiries in person or by phone and resolve or refer issues promptly.
• Coordinate room status updates with housekeeping for early check‑ins, late check‑outs and special requests.

Required profile

• Previous experience as a Front Desk Agent in a luxury hotel or resort.
• High school diploma or equivalent qualification.
• Immaculate grooming standards and professional appearance.
• Excellent verbal and written communication skills with a strong focus on guest interaction.

Required skills

• Cash handling and payment processing.
• Foreign currency exchange procedures.

What we offer

• Learning & Development programmes tailored to career stages.
• MOstay programme with complimentary nights and discounted rates for staff and families.
• Health and wellness benefits, including wellness programmes worldwide.
• Retirement plans varying with length of service and role.