Front Desk Agent (Russian Speaker)

About the role

We are seeking a dynamic, self‑motivated Front Desk Agent who speaks Russian to join our team at Towers Rotana. You will be the first point of contact for guests, delivering personalized service from arrival through departure to ensure a memorable stay.

Key responsibilities

• Provide prompt, courteous, and efficient service to all guests, aiming for high satisfaction.
• Greet guests by name, escort them to their rooms, and conduct in‑room and hotel familiarisation.
• Assist guests with enquiries about hotel activities, local services, promotions, and attractions.
• Maintain up‑to‑date knowledge of rates, occupancy levels, and hotel policies.
• Accurately process check‑in/check‑out, incidental charges, and cashiering using the Front Office system.
• Protect guest privacy and ensure confidentiality of personal information.

Required profile

• Hospitality degree or equivalent education.
• Previous experience in a hotel Front Office or reception role.
• Excellent written and spoken English and fluency in Russian.
• Strong interpersonal, problem‑solving, and customer‑focused attitude.
• Ability to work under pressure in a fast‑paced, multicultural environment.
• Team player with an outgoing, charismatic personality.

Required skills

• Proficiency with Opera PMS (or similar hotel property management system).
• General computer literacy.